Returns

  • Can I return ordered items? 
    Sure, no problem. If the item you ordered does not suit you, you have 30 days of reflection to send it back to us. Please note that the item must be unused (ie new), undamaged, in its original packaging and provided with all labels and hangtags.

  • I want to exchange an article, is that possible?
    Unfortunately, at this moment, it is not possible to exchange products. You will need to return the article to us, and we will refund your purchase. If you want or need a different size or color of the ordered article, please order a new one through our website.

  • How do I return an item/order?
    If you ordered from our website, you can return your order or items with the enclosed Return Form. Fill out the form and select your reason for the return. The costs of the return are to be borne by the buyer.

  • Return adress
    RWN Online GmbH
    Dünnwalder Mauspfad 322
    51069 Köln
    Germany
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